mission
statement
Prompt attention to your work from start to finish.
Total commitment to excellent client care.
Committed to the use of jargon-free language, avoiding (wherever possible)
the hereinbefores and the hereinafters.
Prior-to-commencement assessment of the required work, the likely cost
of that work and an indication of the steps to be taken and the time
likely to be involved in carrying out whatever legal work you ask me
to do.
Progress reports all along the way - hopefully without your having to
ask.
Use of appropriate technology to provide better attention and to achieve
consistent results in the areas in which I practice.
Law Society Quality Service Statement 2001
I am committed
to ensuring a quality service to all my clients.
CONFIDENTIALITY
I will observe the utmost confidentiality with regard to your affairs.
COURTESY
I will be courteous in all my dealings with you.
YOUR LEGAL
OPTIONS
I will explain your legal options and the procedures involved clearly
to you to assist you make the best decision about your affairs.
CHARGES
I will give you information in writing about my own and other charges
in accordance with legislation.
EFFICIENCY
Once agreed instructions have been accepted I will progress your affairs
efficiently.
INFORMATION
I will keep you informed of the progress of your affairs on an ongoing
basis.
Where information is not immediately available I will send you an interim
reply.
I will respond quickly to your letters and telephone calls.
I will inform you of any developments which will significantly affect
your transaction with me.
YOUR MONEY
If you give me money to make a payment on your behalf or if I receive
money on your behalf I will hold this money strictly in accordance with
the Solicitors Accounts Regulations.
COMPLAINTS
If you make a written complaint to me your file will be reviewed and
a written reply will be issued to you
